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Frequently Asked
Questions

Everything you need to know about Pan.bio, the platform, BioMind AI, data security, in-country deployment, and pricing.

Platform & Features

07
01 What is Pan.bio?

Pan.bio is an end-to-end, AI-powered genomics platform. It brings together bioinformatics workflows, variant interpretation and classification (VAIC), and a real-world patient cohorts marketplace into a single unified system, all powered by BioMind, our unified AI copilot.

02 What can I do on Pan.bio?

Run validated nf-core pipelines like Sarek and RNA-seq without writing code. Explore data interactively in Notebooks with BioMind, our AI assistant, generating analysis code from plain English. Interpret clinical variants against ACMG/AMP, CanVIG, ACGS, and ClinGen guidelines through VAIC. Discover and license real-world patient cohorts from underrepresented populations through the Patient Cohorts marketplace.

03 Do I need to know how to code to use Pan.bio?

No. Pan.bio is built to be accessible to scientists who don't code. Automated pipelines run through a clean UI, and BioMind writes analysis code for you in plain English. Code-first users get full flexibility in Notebooks as well.

04 What pipeline frameworks does Pan.bio support?

Pan.bio currently supports Nextflow-based pipelines. All public pipelines from the nf-core ecosystem, including Sarek, RNA-seq, single-cell RNA-seq, Amplicon-seq, and metagenomics, are available out of the box. Support for additional frameworks such as Snakemake is planned.

05 Can I import my own pipeline from GitHub?

Yes. Provide the repository owner, name, and version. Pan.bio automatically validates the structure (main workflow, configuration schema) and generates a user-friendly interface from the schema, so users can configure and run the pipeline without interacting with code.

06 Can multiple users collaborate on the same analysis?

Yes. Multiple users can work within the same Notebook on shared data. Each user has their own independent BioMind chat history.

07 What public datasets are integrated?

Notebooks integrate public data sources including GEO, SRA, and IPG. Users provide an accession number and data is fetched directly into the Notebook's file system for immediate analysis.

BioMind & AI

04
01 What is BioMind?

BioMind is the AI service that powers every AI-assisted experience across the entire Pan.bio platform. It's a single, unified system, not separate bots bolted onto different products. When you're in Notebooks, BioMind writes code. In VAIC, it speaks the language of variant interpretation. In Cohorts, it helps you discover patient datasets using natural language.

02 How is BioMind different from ChatGPT or GitHub Copilot?

BioMind is purpose-built for bioinformatics and lives inside your workflow with live access to notebook cells, pipeline configurations, error logs, and outputs. Unlike ChatGPT or Copilot, BioMind responds to what's actually happening in your analysis, not a description of it, and is grounded in the specific pipelines you're working with, like nf-core and Sarek.

03 Is BioMind live across the whole platform today?

No, and we're transparent about that. Today, BioMind is live in Notebooks with code generation, debugging, and conversational memory. Agents for VAIC, Cohorts, and Pipelines are in active development. We tell you what's live and what's coming on every product page.

04 Does BioMind replace the clinical geneticist?

No. For VAIC, BioMind assists with evidence evaluation and literature search, but final classification decisions remain with the clinical user. Human-in-the-loop is a design principle, not a limitation.

Security & Compliance

06
01 Is Pan.bio HIPAA compliant?

Yes. Pan.bio meets HIPAA, GDPR, SOC 2 Type 2, and ISO 27001 standards, with compliance built into the architecture, not just the documentation.

02 Where does my data live?

Data stays in your deployment region. Pan.bio is designed for in-country deployment (GCC, US, and other regions on request), with data residency enforced by the architecture. Data does not leave the deployment region.

03 How is tenant isolation handled?

Every organization's data is isolated with row-level security in the database. One customer's data, conversations, and AI interactions are never visible to another.

04 Is there an audit trail?

Yes. Every AI action, tool call, LLM invocation, and data access is logged with user ID, tenant ID, timestamp, and input/output hash, creating an immutable audit trail for regulatory and accreditation purposes.

05 Can I deploy Pan.bio on my own infrastructure?

Pan.bio is built on Google Cloud Platform and designed for in-country cloud deployment. Custom deployment arrangements for specific institutional requirements can be discussed through an Enterprise call.

06 Who can see my uploaded data?

Only you and users you explicitly grant access to. Tenant isolation and role-based access control ensure no cross-customer visibility, and write operations require explicit user confirmation.

Pricing & Plans

03
01 How much does Pan.bio cost?

Pan.bio has three tiers: Free for individual researchers, Pro at $20/month for active teams, and Enterprise (custom pricing) for institutions needing compliance, in-country deployment, or access to VAIC and Patient Cohorts.

02 Is there a free trial?

The Free tier is permanent, not a trial. Use it indefinitely with full access to Notebooks, public pipelines, BioMind, and public datasets.

03 What triggers a custom Enterprise quote?

Compliance-specific needs, in-country deployment, access to VAIC or Patient Cohorts, multi-user enterprise licensing, or custom SLAs. Book a call and we'll scope it with you.

Getting Started

04
01 How do I sign up?

Create a free account at Pan.bio. No credit card required for the Free tier.

02 How do I request a demo?

Visit our Contact page or click "Request a Demo" anywhere on the site. We'll get back to you promptly to schedule a walkthrough tailored to your team's needs.

03 Where can I find documentation and tutorials?

Visit our Blog, Webinars, and Community pages for educational content, walkthroughs, and practical guides. You can also ask BioMind directly inside the platform for help with specific pipelines.

04 Do you offer onboarding for enterprise customers?

Yes. Enterprise customers get dedicated onboarding and training for their team as part of the engagement. We work with you to ensure your team is set up for success from day one.

Compliance as Architecture
HIPAA PHI safeguards
GDPR EU data privacy
SOC 2 Trust services criteria
ISO Infosec management

Enforced at the infrastructure level, your data stays in your jurisdiction, always.

Still have questions?

If you didn't find what you were looking for, our team is happy to help. Book a demo call and we'll walk through your specific use case together.

No commitment required · Free tier available forever